ITIL® and IT service management

ICT Control partners have practiced using ITIL for more than 10 years. Implementing ITIL based service management processes is a seasoned activity delivered to our clients.

ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance. More information in relation to ITIL could be obtained on http://www.itil-officialsite.com.

ICT Control partners have practiced using ITIL for more than 10 years. Implementing ITIL based service management processes is a seasoned activity delivered to our clients. 

Ptricia Speltinckx and Steve Mann have trained thousands of professionals and allowed them access to the ITIL certification.

ICT Control partners have helped implementing Service management based on ITIL V2 and ITIL V3 in various organisations within the services, financial and manufacturing sectors as well as in the public services.  

Contact us for more information related to guidance for implementing Service Management or to get in-company training. Open courses are organised on regular basis including evening courses leading to ITIL Foundation certification.